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City Clerk

Charter Communications Customer Complaint/Resolution Form

This form is intended for City of Marshfield, WI residents only.

You may either download the complaint form and mail or fax it to the Clerk's office or fill out the form below and send it to the City Clerk's department.

Date:	7/30/2010
Time of Day:	10:41:48 AM
Customer's Name:
Street Address:
City:
Zip Code:
Home Telephone:
Office Telephone:

1.	Did you call Charter Communications Customer Service?
	Yes No
2.	Who assisted you at the cable company?

	Did you speak to a supervisor?
	Yes No
3.	Customer's Concern
		Rates (Cost of Service)
		Line Extension (Can't get service extended to home because area isn't serviced yet)
		Technical Problems (Outages, poor reception, decoder box, remote control, VCR incompatible)
		Customer Service (Missed appointments, discourteous employees, lack of responsiveness)
		Phone Service (Delayed connection, disconnection, abandoned calls)
		Construction (Damage to property, digging in yard, dangling wires, cut lines, lack of notice)
		Billing (Late charge, overcharge, wrong charge, difficulty reading bill)
		Inquiry (Request for general information on city policy, company procedures)
		Programming (Don't like existing programs, want programs/channels not offered)
		Other (Not related to any of the types mentioned above)

Explanations

This information will be referred to Charter Communications for follow-up.