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Parks & Recreation

FAQ's

Do I have to be a member or a city resident?
How do I reserve court time? 
What if I have to cancel or just don't show up at all? 
Are rates hourly or per person? 
Is someone staffed in the Center? 
Can I call the Tennis & Racquetball Center after 5 pm if I want to play?
Why do you need my address each time I play?
Why do you need my address? 
What is Prepaid Time or "Punchcards"? 
How do I know if I am a resident? 
I live in Lindsey, I am in the Marshfield School District, and I have a "Marshfield" address, aren't I a resident?
I am in McMillan, aren't I a resident? 
I have a Marshfield phone number. Doesn't that mean I'm a resident? 
Can you help me find other people to play with?
Can you help me find someone to give my child private lessons?
Do you sell gift certificates?

Something you're wondering that you didn't get answered here? Email us with your questions! parkrec@ci.marshfield.wi.us


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Do I have to be a member or a city resident?
No. Anyone can use the courts. However, Non-Resident Fees will apply if you are not a city resident. City residents are already "members". Non-Residents can purchase an Annual Membership and therefore avoid the $2.25 non-resident fee.

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How do I reserve court time?

Call the Parks & Recreation Department at 384-4642. You may also come to our office or book with the attendant who will be staffed in the Center during the Fall, Winter & Spring-time.

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What if I have to cancel or just don't show up at all?

Kindly give 24 hours' notice when cancelling or you will be charged. Exceptions are given in cases of medical emergencies. We bill for no-shows.

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Are rates hourly or per person?

Court fees are hourly. Non-resident fees are per person, per use. 

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Is someone staffed in the Center?
We staff someone in the Center for the Fall, Winter & Spring seasons. Our attendant will be staffed whenever we have players scheduled on the court. In the summer, if you play after 5pm or on weekends, you will need to pay in our office (floor 2R) during our normal business hours (Mon-Fri, 8am-5pm) and at that time we will issue you a door code with which to access the courts.

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Can I call the Tennis & Racquetball Center after 5pm if I want to play?

If you call after 5pm during the Fall, Winter and Spring months our attendant will answer the phone as long as we have one staffed. Simply call our regular office number and the phone will forward directly to the Center. If no one answers you will get voice mail.

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Why do you need my address each time I play?

Often times when we have new customers begin to use the courts on a fairly regular basis, you may feel like you have given us your address again and again. Please be patient. Our attendants do not have access to our information database and therefore they do not know if we have your address on file or not. Because our attendants are required to take down the name, addresses and phone numbers of our players, they may ask for your address if they are not familiar with you.

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Why do you need my address?

We ask for the names, addresses and phone numbers of all our customers. First, because we need to determine whether or not you are resident of the City so we know if we need to collect any non-resident fees from you. Second, we add all customers to our customer database so that we can more easily and efficiently serve you by tracking your playing time, your prepaid time, your purchases, etc., as well as your cancellations or "no-shows", should you have any.  Addresses are subject to verification.

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What is Prepaid Time or "Punchcards"?

Prepaid Time is court time you may purchase in advance in increments of 5 or 10 hours. Formerly known as "Punchcards" because that's what they used to be: a physical card that we would punch as you used the hours you paid for in advance. The physical punchcard is a thing of the past as we now track your prepaid time using computer software. You purchase court time, either 5 or 10 hours, and we enter you and the amount of hours you have purchased into our system. Then, as you schedule court time, we simply deduct it from your prepaid time purchase. We DO track each date you play, the time and how much of your prepaid time you are using. Should you have any questions pertaining to your prepaid time balance, we can easily print off a copy of your records for you.

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How do I know if I am a resident?

In order to be a resident of the City of Marshfield, the address at which you reside is within the residential city limits of the City of Marshfield, and you pay the property taxes on the home in which you live to the City of Marshfield. You vote at Wildwood Station, the Senior Community Center or Oak Avenue Community Center (Old Armory).

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I live in Lindsey, I am in the Marshfield School District and I have a "Marshfield" address, aren't I a resident?

No. Lindsey is not within the residential city limits of the City of Marshfield. And being in the Marshfield School District does not necessarily mean you are in the City of Marshfield. Finally, having a "Marshfield" address also covers a broad area, much of which is NOT within the City.

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I am in McMillan, aren't I a resident?

No, that area is not in the City of Marshfield. There are several outlying townships, villages, etc. in which you may reside and have a "Marshfield" address, but that does not mean you are a resident.

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I have a Marshfield phone number. Doesn't that mean I'm a resident?

Phone numbers do not determine residency. While many non-residents have phone numbers beginning with "676" or "595", many also have "384", "486" or "389" phone numbers, just like residents do.

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Can you help me find other people to play with?

Sure! Give us your name and we can post it for you. Or, you can post your name yourself on the board in the Tennis/Racquetball Center lobby.

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Can you help me find someone to give my child private lessons?

Yes! We have numerous contacts who often teach private lessons. Simply give us your name and we will contact them for you. We also offer tennis lessons through our department which may work for you as well.

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Do you sell certificates?

Yes. Gift certificates may be purchased in our office. Purchase by the hour, or purchase an entire 5 or 10 hour block of prepaid court time.

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